The following nominations have been selected as Stevie® Award winners in the 2026 Asia-Pacific Stevie Awards. Winners will be celebrated during a gala awards banquet on Friday, 17 April at the Venetian Hotel in Macao, China.

Award for Innovation in AI-Driven Customer Service – All Other Industries
GOLD STEVIE® WINNER
Megaworld Lifestyle Malls, Taguig City, National Capital Region, Philippines: Paw Club Access: Redefining Customer Service for Pet-Owning Families in Philippine Retail

Award for Innovation in AI-Driven Customer Service – Computer Industries
GOLD STEVIE® WINNER
Cisco Systems Ind Pvt Ltd, Bengaluru, Karnatka, India: SPectra: Revolutionizing Service Provider and Hyperscaler Experience with AI-Driven Innovation, Powered by RADKitPulse and Agntcy
SILVER STEVIE® WINNER
HP, Bangalore, Karnataka, India: Biju Pillai - Director & Site Leader, Customer Care Center Bengaluru

Award for Innovation in AI-Driven Customer Service – Financial Services Industries
GOLD STEVIE® WINNER
Cathay Life Insurance, Taipei City, Taiwan: AI-Powered Next-Generation Customer Service

Award for Innovation in AI-Driven Customer Service – Non-Profit
GOLD STEVIE® WINNER
The Hong Kong Productivity Council (HKPC), Hong Kong, Hong Kong: PistaChio - A Generative AI Solutions for Funding Scheme Operations in Hong Kong

Award for Innovation in AI-Driven Customer Service – Telecommunications Industries
GOLD STEVIE® WINNER
Acquire Intelligence, Melbourne, Victoria, Australia: Redefining 24/7 Telecommunications Customer Service Through AI and Human Collaboration
BRONZE STEVIE® WINNER
DITO Telecommunity, Taguig, Metro Manila, Philippines: KAi: DITO’s Digital Companion – Ease in Every Tap, Personalization in Every Step

Award for Innovation in Customer Service Management, Planning & Practice – All Other Industries
GOLD STEVIE® WINNER
Siam Kubota Corporation, Thailand, Pathum Thani, Thailand: Zero-Downtime Harvesting: SKC’s Innovation Blueprint for Customer Service Excellence.
BRONZE STEVIE® WINNER
Dynamo Selling, ST KILDA EAST, Victoria, Australia: Customer Service by Design – A Structured, High-Performance Approach Built Around Real Needs
PALO ALTO NETWORKS, Singapore, Singapore: Break-Fix to Global Blueprint: The APAC Cortex Support Team's Scalable Framework for Proactive Customer Enablement

Award for Innovation in Customer Service Management, Planning & Practice – Computer Industries
GOLD STEVIE® WINNER
Cisco Systems Ind Pvt Ltd, Bengaluru, Karnatka, India: Gen AI powered Quality Assurance - 360° Program & “Emotion-Lens” Customer Sentiment Analyzer for Proactive life cycle Enhancement and Revenue Growth

Award for Innovation in Customer Service Management, Planning & Practice – Other Service Industries
GOLD STEVIE® WINNER
ProRido Car Rentals, Bengaluru, Karnataka, India: Most Innovative Customer Service Company in India’s Travel Industry
BRONZE STEVIE® WINNER
HANAROADCOM, Seoul, Republic of Korea: Shon Jung-Hieh, CEO, HANAROADCOM

Award for Innovation in Customer Service Management, Planning & Practice – Telecommunications Industries
GOLD STEVIE® WINNER
Samsung Electronics Philippines Corporation, Taguig, Manila, Philippines: Empowering the Voice of Samsung - A CRM-Driven Contact Center Revolution
SILVER STEVIE® WINNER
Samsung Electronics Philippines Corporation, Taguig, Manila, Philippines: From Recovery to Resilience Samsung Philippines’ Strategic NPS Transformation

Award for Most Innovative Contact Center of the Year – All Other Industries
GOLD STEVIE® WINNER
IntouchCX, Hyderabad, Telangana, India: IntouchCX: Most innovative contact center of the year
SILVER STEVIE® WINNER
Acquire Intelligence, Melbourne, Victoria, Australia: Streamlining service by empowering agents to boost efficiency by 38% with AI-powered customer contract solutions.

Award for Most Innovative Customer Service Department/Team of the Year – All Other Industries
GOLD STEVIE® WINNER
IntouchCX, Hyderabad, Telangana, India: IntouchCX: Most innovative customer service department/team of the year - Operations

Award for Most Innovative Customer Service Department/Team of the Year – Computer Industries
GOLD STEVIE® WINNER
DocuWare Corporation, Beacon, New York, United States: Empowering APAC Through Innovation, Empathy, and Real-Time Support
BRONZE STEVIE® WINNER
IBM, Singapore, Singapore: TLS ASEANZ Integration and Automation Success

Award for Most Innovative Customer Service Department/Team of the Year – Financial Services Industries
GOLD STEVIE® WINNER
IBM, Singapore, Singapore: Redefining Finance Support Through AI and Digital Empowerment
SILVER STEVIE® WINNER
Generali Central Insurance Company Ltd, Mumbai, Maharashtra, India: Innovative Use of Technology in Customer Service

Award for Most Innovative Customer Service Department/Team of the Year – Telecommunications Industries
GOLD STEVIE® WINNER
Samsung Electronics Philippines Corporation, Taguig, Manila, Philippines: Empowering the Voice of Samsung - A CRM-Driven Contact Center Revolution

Award for the Innovative Use of Technology in Customer Service – Financial Services Industries
GOLD STEVIE® WINNER
Cathay Life Insurance, Taipei City, Taiwan: Redefining Customer Service with AI

Award for the Innovative Use of Technology in Customer Service – Computer Industries
GOLD STEVIE® WINNER
IBM, Singapore, Singapore: Driving Operational Excellence in AR
BRONZE STEVIE® WINNER
Lenovo Technology Sdn Bhd, Petaling Jaya, Selangor, Malaysia: Resolve AI Tool for Field Services

Award for the Innovative Use of Technology in Customer Service – Other Service Industries
GOLD STEVIE® WINNER
Asticom Technology Inc., Taguig City, Metro Manila, Philippines: From Reactive Support to Preemptive Customer Care

Award for the Innovative Use of Technology in Customer Service – Telecommunications Industries
GOLD STEVIE® WINNER
IBM India Pvt Ltd, Gurgaon, Haryana, India: Transforming Finance: A Partnership Build on Excellence