Management & Customer Service Awards Judging Committee

Alice Grace L. Bautista
President & CEO, OneBPO, Iloilo City, Panay Island, Philippines
Alice Grace L. Bautista is a dynamic entrepreneur and business leader, renowned for her significant contributions to the offshore outsourcing industry. She earned her degree in AB Communication and Media Studies from the University of the Philippines - Visayas, where she developed a strong foundation in effective communication and media strategies. Building on this foundation, she pursued a Master's degree in management business management from the same university, equipping herself with the strategic skills necessary to excel in a competitive business environment. As the President and CEO of OneBPO, an offshore outsourcing company located in Iloilo City, Philippines, Alice has successfully positioned the organization as a leader in customer service, back-office operations, and digital marketing services, primarily supporting retail and e-commerce businesses, healthcare, IT products and services, beauty and wellness, financial and education accounts globally. Under her visionary leadership, OneBPO has thrived, delivering innovative solutions that empower businesses to enhance their operational efficiency and customer engagement. Alice's exceptional leadership has been recognized with numerous accolades. In 2024, she was awarded the prestigious title Young Ilonggo Entrepreneur Award in Iloilo City, Philippines celebrating her innovative business practices and impactful contributions to the local economy. She also received the Excellence in Customer Service Planning and Practice award during the Asia Pacific Stevie Awards, reflecting her unwavering commitment to delivering outstanding service to clients. Her influence extends beyond local recognition; she has been honored internationally as the Executive of the Year and Woman of the Year in 2024 at both the International Business Awards in Istanbul, Turkey, and the Women in Business Awards in New York City. Additionally, OneBPO was awarded the Gold Award for Team Management during the Women in Business 2024 event, showcasing Alice's exceptional ability to build and lead high-performing teams. Alice believes in the power of teamwork and collaboration, principles that have been instrumental in maintaining a successful business over the years. She prioritizes cultivating excellent client relationships through open communication and a genuine intention to help, which she considers the cornerstone of her business philosophy. Beyond her professional achievements, Alice is a devoted wife and a proud mother of three boys. She brings her nurturing spirit into the workplace, fostering a supportive environment for her employees. With her passion for innovation and dedication to empowering others, Alice hopes to continue to inspire future generations of entrepreneurs and business leaders, leaving a lasting impact on the industry. Sean founded Amire with a vision to bridge the gap between technical SEO, content marketing, and performance advertising. His agency is known for developing customised marketing solutions, ensuring that every client benefits from a holistic and results-oriented approach. Sean believes in leveraging cutting-edge tools, analytics, and AI-driven insights to refine digital strategies, allowing businesses to outperform their competition in an increasingly competitive online landscape. In addition to SEO, Amire provides Google Ads, social media advertising, and programmatic advertising solutions. Sean ensures that his team stays ahead of industry trends by continuously testing and refining strategies to keep up with evolving search engine algorithms and digital advertising platforms. His commitment to data transparency and ROI-driven results has earned Amire a strong reputation in the industry. Amire also has a very strong focus on providing pro bono digital marketing services to support charities, having already provided A$500,000 in pro bono services. Sean is a sought-after consultant and speaker on topics related to SEO trends, paid media innovations, and digital growth strategies. His ability to break down complex digital marketing concepts into actionable insights has made him a valuable resource for businesses looking to scale their online presence. Outside of Amire, Sean is passionate about mentoring emerging digital marketers and staying at the forefront of marketing technology innovations. His leadership has positioned Amire as a trusted partner for businesses looking to navigate the complexities of the digital landscape and achieve sustainable growth.

Raman Kumar
Vice President Digital Payments, Irvine, California, United States
Raman is a seasoned Product Management and Digital Payments professional with 15+ years of global experience in Asia Pacific and North America regions. He has a deep knowledge of Management and customer experience.

Raj Mehta
Resident Client Success Manager, Trimble Inc, Columbia, South Carolina, United States
Raj works as a resident consultant for Trimble Inc, helping government organizations leverage technology in their operations. His expertise lies at the intersection of technology and infrastructure where he modernizes transportation asset management by implementing advanced SaaS solutions.

Kunal Pathak
Director, Deal Desk Strategy & Operations, ServiceNow, Campbell, California, United States
Kunal Pathak has held leadership positions at Industry leading Technology companies like ServiceNow, DocuSign and Salesforce. He has 15 years of experience in Technology, Products, and Deal and Pricing Strategy. Holds a Master of Science Degree in Information Systems from Santa Clara University.

Kabita Paul
Principal Consultant, Genpact, Huntersville, North Carolina, United States
Kabita is a Digital Transformation Leader, researcher, and mentor with more than a decade of experience helping organizations streamline their technology ecosystems and embrace data-driven solutions. She has led complex digital transformation initiatives that reduce costs, increase efficiency, and foster informed decision-making across diverse industries. Passionate about translating advanced analytics and cloud architecture.

Alan Sienes
Corporate Technical Executive, San Miguel Corporation, Mandaluyong City, Metro Manila, Philippines
Alan Sienes is a manager and brewmaster at one of the Philippines' largest and most diversified conglomerates. He has more than 30 years of leadership experience in brewing technology and operations management under his belt, obtained from a wide variety of cultures in Southeast Asia, China and South Asia.