Customer Service Awards Categories

These categories recognize innovation in the management and practice of customer service since July 1 2022.  
   Nominations that won in the 2024 edition of the awards may be resubmitted for consideration to the 2025 awards. If they have been updated with recent achievements, they may be resubmitted to the categories in which they won.  If they have not been updated, they must be submitted to categories different from those in which they won.

Information to be submitted online for entries in these categories include

a. An essay of up to 625 words describing the nominee's innovative achievements since July 1 2022, OR a video of up to five (5) minutes in length describing the same.
b. Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges.

J01. Award for the Innovative Use of Technology in Customer Service
   a. Computer Industries: recognizes achievement in the internet/new media, computer hardware, computer software, computer services, etc. industries.
   b. Financial Services Industries: recognizes achievement in the accounting, banking, financial services, insurance, etc. industries.
   c. Other Service Industries: recognizes achievement in all service industries except for financial services.
   d. Telecommunications Industries: recognizes achievement in all telecommunications industries.
   e. Government: recognizes achievement in all government organizations.
   f.  Non-Profit: recognizes achievement in all non-profit organizations and NGOs.
   g. Public Enterprise: recognizes achievement in all business organizations wholly or partly owned by the state and controlled through a public authority.
   h. All Other Industries: recognizes achievement in all industries that are not covered by one of the other Award for Innovation in Customer Service categories.

J02. Award for Innovation in Customer Service Management, Planning & Practice
   a. Computer Industries: recognizes achievement in the internet/new media, computer hardware, computer software, computer services, etc. industries.
   b. Financial Services Industries: recognizes achievement in the accounting, banking, financial services, insurance, etc. industries.
   c. Other Service Industries: recognizes achievement in all service industries except for financial services.
   d. Telecommunications Industries: recognize achievement in all telecommunications industries.
   e. Government: recognize achievement in all government organizations.
   f.  Non-Profit: recognize achievement in all non-profit organizations and NGOs.
   g. Public Enterprise: recognizes achievement in all business organizations wholly or partly owned by the state and controlled through a public authority.
   h. All Other Industries: recognizes achievement in all industries that are not covered by one of the other Award for Innovation in Customer Service categories.

J03. Award for Most Innovative Contact Center of the Year
   a. Computer Industries: recognizes achievement in the internet/new media, computer hardware, computer software, computer services, etc. industries.
   b. Financial Services Industries: recognizes achievement in the accounting, banking, financial services, insurance, etc. industries.
   c. Other Service Industries: recognizes achievement in all service industries except for financial services.
   d. Telecommunications Industries: recognizes achievement in all telecommunications industries.
   e. Government: recognizes achievement in all government organizations.
   f.  Non-Profit: recognizes achievement in all non-profit organizations and NGOs.
   g. Public Enterprise: recognizes achievement in all business organizations wholly or partly owned by the state and controlled through a public authority.
   h. All Other Industries: recognizes achievement in all industries that are not covered by one of the other categories.

J04. Award for Most Innovative Customer Service Department / Team of the Year
   a. Computer Industries: recognizes achievement in the internet/new media, computer hardware, computer software, computer services, etc. industries.
   b. Financial Services Industries: recognizes achievement in the accounting, banking, financial services, insurance, etc. industries.
   c. Other Service Industries: recognizes achievement in all service industries except for financial services.
   d. Telecommunications Industries: recognizes achievement in all telecommunications industries.
   e. Government: recognizes achievement in all government organizations.
   f.  Non-Profit: recognizes achievement in all non-profit organizations and NGOs.
   g. Public Enterprise: recognizes achievement in all business organizations wholly or partly owned by the state and controlled through a public authority.
   h. All Other Industries: recognizes achievement in all industries that are not covered by one of the other categories.