Datapipe, Austin, TX USA

Name of Organization / Company: Datapipe, Austin, TX USA

Category: Award for Innovation in Customer Service Management, Planning & Practice > Computer

Entry Title: Datapipe, A Leader in Client-Focused Excellence

Entry:

As a next generation managed service provider (MSP), Datapipe is committed to staying at the forefront of a rapidly evolving industry and to being a pioneer of managed services for public cloud platforms. At its core, Datapipe can be defined by its need to exceed client expectations. Based on years of diverse experience in managed cloud services, we have a unique ability to anticipate client needs. Partnering with Datapipe provides clients with an extension of their own IT staff; we offer the expertise to develop strategy that will redefine clients’ IT infrastructure, leading to more effective day-to-day workloads, improved operations and a more successful business—while allowing IT departments to focus on their cor strategic offerings.

Datapipe developed the term Operational Empathy® based on our commitment to understanding clients’ business challenges and objectives, and that mindset can be applied to everything we do worldwide. Datapipe works together, across teams and around the world, to learn, test and adopt best-of-breed technologies, processes and services to continually improve the MSP experience for its clients. This proactive, client-centric approach allows us to bring high-demand products to market faster.

Understanding the need for a diverse set of solutions for companies operating in Asia, Datapipe has been at the forefront of expanding services offerings to clients in the region. In 2005, Datapipe Asia was established in Hong Kong, allowing us to extend direct support for clients in the Pacific Rim. Two years later, we became the first MSP to expand into Mainland China to meet the needs of clients expanding operations there. In 2016, we were named an Alibaba Cloud MSP partner, which further enables our clients to expand their businesses in China and beyond. Additionally, Datapipe was named a Visionary in the 2016 Gartner Magic Quadrant for Cloud-Enabled Managed Hosting, Asia Pacific, for the second year due to our expertise in hybrid cloud services and exceptional customer service.

Cloud-only providers don’t offer a comprehensive suite of infrastructure, platform and services options, and almost none have the global capabilities that are so necessary today. That’s why Datapipe’s unique expertise and global support teams enable us to better provide the types of solutions that our clients need. We offer round-the-clock customer service that allows us to respond quickly to any situation. Moreover, Datapipe is able to provide the level of support that fits each client’s unique requirements. Companies such as Bata and Baozun have trusted Datapipe to guide them in their cloud journeys in Asia-Pacific.

We are committed to expanding our services offerings through partnerships. In 2015, Datapipe acquired DualSpark, an AWS consulting partner, and GoGrid, an infrastructure-as-aservice provider. That same year, we announced a collaboration with cloud security provider FortyCloud to deliver enhanced security and control to clients operating AWS environments in Asia-Pacific.

Huang Gangwei, CEO of our first managed Alibaba Cloud client, Joyful Journey Travel, had this to say about his experience with Datapipe: “Datapipe understood our requirements from the very start. We knew we wanted to move into the cloud but we didn’t know how to develop and launch a best-practice cloud environment. Datapipe designed a solution on Alibaba Cloud and then migrated and began managing our cloud solution. We can now scale our operations effortlessly and our IT team is focused on building better products instead of maintaining and managing our systems.”

Our commitment to mission-critical technology and rich comprehension of each client’s needs has earned us the trust of some of the world’s leading companies. We have been recognized for the last eight years for our customer service excellence through the Stevie Awards, including the 2016 Asia-Pacific Stevie® Award for Innovation in Customer Service Management, Planning and Practice, and, in 2016, we were named Asia Pacific Managed Cloud Company of the Year by Frost & Sullivan.

Supporting Links:

http://go.datapipe.com/case-study-octo3.pdf
http://go.datapipe.com/case-study-challenger.pdf
https://www.datapipe.com/news_press/press_releases_2016/datapipe_named_asia_pacific_managed_cloud_company_of_the_year/
https://www.datapipe.com/news_press/press_releases_2016/gartner_names_datapipe_a_visionary_in_the_2016_magic_quadrant/
https://www.datapipe.com/news_press/press_releases_2016/datapipe_named_alibaba_cloud_global_managed_service_provider/
https://www.datapipe.com/news_press/press_releases_2016/leading_global_footwear_retailer_bata_taps_cloud_expert_datapipe/
https://www.datapipe.com/news_press/press_releases_2016/chinas_largest_brand_e_commerce_solution_provider_baozun_moves_to_the_cloud/
https://www.datapipe.com/news_press/press_releases_2016/datapipe_recognized_with_2016_asia_pacific_stevie_award_for_client_centric/
https://www.datapipe.com/news_press/press_releases_2016/challenger_and_datapipe_target_singapores_us4.13_billion_e_commerce_market/