Freelancer.com- Innovation in Shopping or E-commerce Websites
Name of Organization / Company: Freelancer.com, Taguig, Philippines: Freelancer.com
Category: Award for Innovation in Shopping or E-commerce Websites
Entry Title: Freelancer.com
We have created 52 regional websites with 21 supported currencies and we are also available in 34 languages and 247 countries, regions and territories, making it easier for our users to navigate our site. Over 900 job categories on the platform range from areas like software development, writing, data entry and design to engineering, science, sales and marketing, accounting and legal services.
Freelancer.com innovatively transforms the global work setup as it connects employers from developed countries such as the US, UK, and Australia with professionals from emerging markets such as India, Bangladesh, Pakistan, and the Philippines.
Sometimes things do not go to plan so customers contact us for support. Some companies tell you they will get back to you within the next few business days. Our customer service responds to 80% of queries within 2 minutes, 24 hours a day, 7 days a week, 365 days per year, by using primarily online chat to resolve most issues. We also have the Recruiting team, a high level support team that works closely with our top employers on the best projects on our site, by assisting them in the selection process.
Our business's users live and work in 247 countries, regions and territories. Not all of which have A-grade Internet. Our teams are building tools that are designed to improve sustainable speed and website/mobile responsiveness over time.
Speed is not just an equity of access issue for our (predominantly) freelancers in the developing world who rely on us to help them find opportunities, but is also great business sense.
Studies have shown that a fast, responsive site gets higher sales.
Our online practices and initiatives have won us numerous prestigious international awards, most recently this year 2 Webby Awards, the eCommerce Australian Export Award and 12 Stevie Awards, International Business Awards.